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9 Tips for Selecting the Best Contractor for Heat Pump Repair

The ideal time to fix your ductless heating and cooling system is before it becomes an urgent problem. It’s not fun to rush for an emergency repair when it’s scorching hot or freezing outside. Regular checkups and preventive maintenance are crucial to keeping your heat pump working smoothly. 

Whether scheduling yearly service or facing an emergency repair, finding the most trustworthy heat pump or HVAC repair company in Salem, Oregon, is crucial. Here are some steps to help you find that reliable company.

  • Check for Awards

Before hiring a heat pump repair company, it’s a good idea to check if they have the right qualifications. Look for things like factory training and EPA certification. Also, see if they have a high rating from the Energy Trust of Oregon. They give up to three stars for program, quality, and customer service. If a company has a perfect three-star rating, you can trust that they’ll give you dependable service.

  • Reliable Ductless Heat Pump Brands

When selecting a company for heat pump repairs, choose one that deals with trustworthy HVAC brands. If you’re fixing your existing heat pump, choosing a company specializing in heat pump repair is crucial. Experience is essential because each heat pump brand has unique traits that untrained technicians might miss. If a company doesn’t know about your specific heat pump brand, it’s best not to hire them. Ask if their technicians have received factory training to ensure they are qualified to repair your system.

  • Check their Reviews and Ratings

It’s essential to team up with a trusted company known for its outstanding service, such as Melton’s Heating & Air Conditioning. Check for good ratings and reviews from satisfied customers and professional organizations. Talk to your friends and neighbors to see which companies they’ve used for ductless heat pump repairs and if they were happy with the service. If a company has made others happy, there’s a good chance they’ll provide excellent service for you, too.

  • Energy-Efficient Unit Installation

You can cut down on energy costs and help the environment by picking a company that installs energy-efficient systems like your neighbors. When choosing an HVAC contractor, look for one that offers high-efficiency systems, will lower your energy bills, and is Energy Star-rated. These systems not only help reduce harmful emissions but also work well. With high-efficiency systems, you will use energy wisely, so there’s less waste and more performance.

However, efficient systems need to be installed correctly to work their best. Ensure your contractor is certified and has experience with these systems because they often have more specific requirements than regular ones. Going for energy-efficient units is a smart choice for your future.

  • Stellar Customer Service

When you call a ductless heat pump repair contractor, please pay attention to their customer service. How they treat potential customers over the phone can tell you much about their service quality. The best companies may even troubleshoot with you on the phone, figuring out the problem without sending a technician. 

The customer service rep should listen carefully as you explain your issue. If they know about heat pumps, they’ll ask the right questions to understand the problem. Once they identify the issue, they might suggest simple fixes like a reset, changing a fuse, or replacing batteries. Sometimes, it’s as easy as cleaning or changing filters. The most reliable companies will help you solve the problem quickly and easily, saving you the trouble and cost of a service visit.

  • Licensed Business

Ensure the company you pick has an Oregon HVAC license. When you choose experienced professionals with the proper operating license, it means they take their work seriously. Established businesses are likely to stick around, providing ongoing support. They also care about their reputation, so you can trust that they want you to be happy with their service.

  • Quick and Expert Help

During HVAC emergencies, you need a contractor who will react fast and act professionally. Our team of experts is available and ready to handle any emergency and get your HVAC system back to normal without delay.

Why Should You Get Professional Heat Pump Repair Services?

Professional heat pump repair can save you from prematurely replacing your system. When your heat pump isn’t working correctly, it can use up more energy (10% to 20% more) and struggle to keep your home comfortable. This can lead to higher energy bills because your heat pump works extra hard year-round for heating and cooling. It can also affect your health by making your indoor air less clean and comfortable, which can lead to problems like mold, allergies, and breathing issues.

Finding a Heat Pump Repair Contractor in Salem, OR

When it comes to fixing heat pumps in the Pacific Northwest, Melton’s Heating & Air Conditioning is your top choice. We’re proud to have the best technicians around, and they’ve all had thorough training from various manufacturers. Our experts will ensure your system works its best and keeps running for a long time. Our HVAC repair services are built to be long-lasting. 

Get in touch with us today to find out more or to schedule your service!

The Several Parts of an Air Source Heat Pump

Air source heat pumps are an effective way to both heat and cool the home. A heat pump takes heat from the outdoor air and brings it into the indoor area. The better a heat pump works, the less energy it uses, which saves you a ton of money in the long run. Many factors can influence system performance, including the parts and how well they work. In this blog, we go over the main components of a heat pump so that you can be well-informed during a heat pump repair service.

The Components of a Heat Pump

A regular heat pump system has two main parts: an outdoor unit called the condensing unit and an indoor unit called the evaporator coil, also known as the indoor air handler unit. These units have many essential parts inside them.

           Condenser Coil and Fan Motor

The condenser coil works as a heat changer all year round, no matter the weather. When it’s hot outside and your system is cooling, the coil lets out the heat it took from inside your home. But when it’s cold, and you want heat, the coil grabs heat from the outdoor air. A fan blows air over the coil to make this heat switch happen.

           Outdoor Unit

The outdoor unit of a heat pump has some key parts that make it work in both cooling and heating modes. These essential pieces include a circuit board, compressor, reversing valve, expansion valve, condenser coil, refrigerant, and fan motor. Together, they’re responsible for how your heat pump cools or heats your home.

           Evaporator Coil or Indoor Unit

The indoor part of your system, called the Evaporator, has two important parts: a coil and a fan motor. The coil works like a heat changer, whether you’re cooling or heating your home. When it’s hot and you’re cooling, the coil takes away heat from inside your place. But when it’s cold, and you’re heating, the coil gives off heat inside.


The compressor is like the heart of your heat pump system. Its main job is to squeeze the refrigerant gas, making it go from low pressure to high pressure. In other words, it pressurizes the refrigerant and pushes it all around the system.


The refrigerant is like the unique stuff in the system that soaks up heat when it’s needed and gives it off when it’s not. It moves around the heat pump and does this job.

           Expansion Valve

The expansion valve works like a control knob for the refrigerant in the system. It helps the refrigerant to flow just right by lowering its pressure and temperature as it goes through the system.

           Reversing Valve or Four-Way Valve

This electronic control valve has a particular job. It can make the refrigerant flow one way when you want heat and the other way when you want cool air. The circuit board tells it what to do, and it comes on and off when it’s time to defrost.

Contact Us Today to Schedule a Heat Pump Repair!

Need heat pump repair in Salem, OR? We’ve got you covered! Contact us at Melton’s Heating & Air Conditioning today to schedule a service.

Your Guide to Ductless Mini Split Heat Pump Systems

Ductless mini split heat pumps are gaining popularity as a versatile and energy-efficient home heating and cooling option. Utility companies like Salem Electric and Portland General Electric highly recommend Ductless Heat Pumps. This quick guide provides a comprehensive overview of these systems, highlighting their functionality and unique benefits.

Understanding Ductless Mini Split Heat Pumps 

Ductless mini split heat pumps consist of two primary parts: an indoor unit and an outdoor unit. The indoor unit is typically mounted on a wall and directly manages the air intake and output within the room, bypassing the need for traditional ductwork. This unique feature differentiates it from standard heating and cooling systems. 

The two units are linked by electrical connections and a refrigerant line, allowing for a seamless operation.

Who Should Consider Ductless Mini-Split Systems? 

These systems are particularly great for:

  • Apartments and condos where space and ductwork might be limited.
  • Homeowners who are interested in zoning their heating and cooling for different areas.
  • Settings where installing traditional ductwork is impractical or too costly.
  • Home offices or outbuildings that require independent temperature control.

These systems can either supplement existing heating and cooling solutions or operate as the primary system in a home.

Advantages of Ductless Mini Split Heat Pumps

  1. Improved Indoor Air Quality: The advanced filtration systems in ductless units help to maintain a cleaner and healthier indoor air environment. Advanced air filtration is particularly beneficial for individuals with allergies or respiratory issues.
  2. Zoning and Energy Efficiency: Each indoor unit can have an individual thermostat, enabling precise temperature control for separate rooms or zones. Zone Control enhances comfort and significantly reduces energy consumption, as heating or cooling can be limited to occupied spaces.
  3. Longevity: Typically, ductless heat pumps have a longer lifespan compared to other HVAC systems. This extended durability makes them a wise investment for homeowners looking to get the most from their systems.
  4. Year-Round Comfort: Like other heat pump systems, ductless mini splits can provide efficient summer cooling and supplementary heating in winter, ensuring comfort throughout the year. In cooperation with the Energy Trust of Oregon, utility companies like Salem Electric and Portland General Electric offer incentives to purchase Ductless Heat Pumps.
  5. Quiet Operation: One of the best features of ductless mini-split systems is their quiet operation. The noise level is often so low that it’s barely noticeable, making them ideal for bedrooms, home offices, and other quiet spaces.
  6. Rebates and Financial Incentives: Many states offer attractive rebates and financial incentives for installing energy-efficient systems like ductless mini splits. Depending on the system and location, these can range from a few hundred to several thousand dollars.

Installation and Professional Support 

Ductless mini split heat pumps offer a flexible, efficient, and environmentally friendly solution for modern home and commercial heating and cooling. Their adaptability to different spaces, energy efficiency, and enhanced air quality make them an appealing choice for various applications.

Professional installation is vital to get the best performance from a ductless mini split heat pump. It’s always recommended to consult with professional HVAC companies who can assess your specific needs, suggest the most suitable system, and handle the installation process. 

Our team at Melton’s Heating & Air Conditioning is always here to help with all your HVAC questions, needs, and services. Contact us today to get started.

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